Terms of service

Tasmanian Safety Supplies – Online Store

Last updated: 25/02/2026

Welcome to Tasmanian Safety Supplies. By accessing or using our website and online store, you agree to be bound by these Terms of Service (“Terms”). Please read them carefully before using our site.

If you do not agree with any part of these Terms, you must not use our website or purchase from us online.

1. About Us

Business Name: Tasmanian Safety Supplies
ABN/ACN: 27604427125
Location: Launceston, Tasmania, Australia
Email: tassafety@iinet.net.au
Phone: 0419519508

We operate this website via the Shopify platform to offer safety products and related goods to customers in Australia.

2. Use of Our Website

By using our website, you confirm that:

You are at least 18 years old, or you have permission from a parent/guardian; and
You have the legal capacity to enter into a binding contract.

You agree that you will not:

Use the site for any unlawful or unauthorised purpose;
Interfere with or disrupt the security, operation or content of the site;
Attempt to gain unauthorised access to any portion of the site or related systems;
Use the site or its content for any commercial purpose without our written consent.

We may suspend or terminate your access if we believe you have breached these Terms.

3. Products & Descriptions

We aim to provide accurate descriptions, images and specifications of our products. However:

Colours, images and packaging may vary slightly from what is shown on screen;
Product availability is subject to change without notice;
We reserve the right to discontinue or change products at any time.

If a product is unavailable after you place an order, we will contact you to offer a refund, substitute product, or backorder option where available.

4. Pricing, Taxes & Currency

All prices are listed in Australian Dollars (AUD) and are inclusive of GST (where applicable), unless stated otherwise.
Shipping costs are additional and will be displayed at checkout before you confirm your order.
We reserve the right to change prices at any time without notice, but any changes will not affect an order already accepted.

If there is an obvious pricing error on our site, we may cancel or refuse the order and will refund any amounts you’ve paid.

5. Orders & Acceptance

When you place an order on our site, you are making an offer to purchase the products in your cart in accordance with these Terms.

After placing an order, you’ll receive an order confirmation email. This email acknowledges that we have received your order but does not guarantee acceptance.
Your order is accepted when we send you a shipping/dispatch confirmation email.

We may, at our sole discretion, cancel or refuse an order, including if:

The product is out of stock or discontinued;
There is an error in pricing or product description;
Payment is not authorised or appears fraudulent;
We reasonably believe you are purchasing for resale without permission.

If we cancel your order after payment has been processed, we will provide a full refund to your original payment method.

6. Payment

We accept payment via the methods shown at checkout (e.g. credit/debit card, PayPal, Shop Pay, etc.), processed securely through Shopify and/or third-party payment gateways.

You agree that:

You are authorised to use the payment method provided;
All information you provide is true and correct;
You will promptly update your account/payment details if they change.

We do not store full credit card details on our servers. Payment processing is subject to the terms and policies of the relevant payment provider.

7. Shipping & Delivery

We offer shipping options as displayed at checkout. By placing an order, you agree to:

Pay applicable shipping fees;
Provide accurate delivery information;
Ensure someone is available to receive the order where a signature is required (if applicable).

Estimated delivery times are guidelines only and are not guaranteed. Delays can occur due to courier issues, public holidays, remote locations, or other factors beyond our control.

Risk of loss or damage to the goods passes to you once:

The order has been delivered to the address you provided; or
The carrier confirms delivery in accordance with its policies.

For further details, please refer to our Shipping Policy (if you have one, link it here).

8. Returns, Refunds & Australian Consumer Law

Your rights are protected under the Australian Consumer Law (ACL).

Our separate Refunds & Returns Policy forms part of these Terms and is available on our website. It explains:

When and how you can return items;
Timeframes for change-of-mind returns (if applicable);
Exclusions for hygiene/safety items;
How we handle faulty or damaged products.

Nothing in these Terms limits your rights under the ACL. If a product has a major failure, you are entitled to a refund or replacement, and in some cases compensation for reasonably foreseeable loss or damage. If the failure is not major, you may be entitled to a repair or replacement.

9. Safety, Compliance & Usage

Many of our products are safety-related and must be selected and used correctly.

You acknowledge and agree that:

It is your responsibility (or your employer’s) to ensure that products are suitable for your specific application, work environment and risk level;
You will follow manufacturer instructions, safety data sheets, standards and any relevant regulations (e.g. WHS laws, Australian Standards);
We are not responsible for improper selection, installation, use or maintenance of products by you or third parties.

Where provided, product information and guidance are of a general nature only and do not replace professional advice, training, or site-specific risk assessments.

10. Accounts & Security

If you create an account on our website:

You are responsible for maintaining the confidentiality of your login details;
You are responsible for all activities that occur under your account;
You agree to notify us immediately if you suspect unauthorised use of your account.

We may suspend or close accounts that appear to be compromised, inactive, or in breach of these Terms.

11. Intellectual Property

All content on this site is the property of Tasmanian Safety Supplies or our licensors, including but not limited to:

Logos, trademarks, and trading names;
Text, product descriptions, graphics and images;
Layout, design, and overall look and feel of the website.

You may not use, reproduce, distribute, modify or create derivative works from our content without our prior written consent, other than for personal, non-commercial use as allowed by law.

12. Third-Party Services & Links

Our store is hosted on Shopify, and we may use other third-party apps or services.

Your use of such services may be subject to separate terms and privacy policies (e.g. Shopify, payment gateways, analytics providers).
We are not responsible for the content, policies or practices of third-party websites or services linked from our site.

You access any third-party site or service at your own risk.

13. Limitation of Liability

To the maximum extent permitted by law:

We exclude all warranties, representations or guarantees not expressly stated in these Terms or required by the ACL;
We are not liable for any indirect, incidental, special or consequential loss or damage arising from your use of our site or purchase of products, including loss of profits, revenue, data, or business opportunities.

Where our liability cannot be excluded under the ACL or other applicable law, our liability is limited (at our option), to:

Replacement of the goods or supply of equivalent goods;
Repair of the goods;
Payment of the cost of replacing or repairing the goods, or acquiring equivalent goods.

This clause does not limit liability for death or personal injury caused by our negligence or any other liability that cannot be excluded under law.

14. Indemnity

You agree to indemnify and hold harmless Tasmanian Safety Supplies, our directors, employees and agents against any claims, losses, damages, costs or expenses (including legal fees) arising from:

Your breach of these Terms;
Your misuse of our website or products;
Any violation of law or the rights of a third party by you.

15. Privacy

We handle your personal information in accordance with our Privacy Policy, which forms part of these Terms and is available on our website.

By using our site and placing orders, you consent to the collection, use and disclosure of your personal information as described in our Privacy Policy.

16. Changes to These Terms

We may update or revise these Terms from time to time. The most current version will always be posted on this page with the “Last updated” date.

By continuing to use our website or place orders after changes are posted, you accept the updated Terms.

17. Governing Law & Jurisdiction

These Terms are governed by the laws of Tasmania and the Commonwealth of Australia.

Any disputes arising from or relating to these Terms, our website or your purchase of products will be subject to the non-exclusive jurisdiction of the courts of Tasmania and the Federal Court of Australia.